Products
What is the difference between a pen and a vial?
A pen is prefilled and does not need to be mixed. A vial contains powder that still needs to be mixed. Both product forms are intended solely for research purposes.
What is the difference between 10, 20 and 30 mg?
The number of mg indicates the total amount of peptide in the pen or vial. A 20 mg product contains twice as much peptide as a 10 mg product, and a 30 mg product contains three times as much. The difference is the total content.
What is the difference between mg and ml?
Mg indicates the amount of peptide. Ml indicates the volume of liquid. These are two different measurements.
What comes with my order?
This varies by product. The product page shows what is included as standard and which accessories you can order separately.
Is reconstitution solution included?
Yes, 3 ml of reconstitution solution (sterile water, 0.9% benzyl alcohol) is included with every vial.
Can I order accessories separately?
Yes, you can find the available accessories in the Supplies category.
Storage and shelf life
How should I store my product?
Store an unmixed vial in a dark, dry place. Once its contents have been mixed, keep the vial refrigerated. Prefilled pens should also be kept refrigerated. In addition, follow the product-specific storage instructions on the label.
How long does the product keep?
Shelf life varies by product and product form. Check the expiration date and storage instructions on the label. If this information is missing, please contact us.
Ordering and payment
Which payment methods can I use?
The available payment methods are shown at checkout.
What are the shipping costs?
Shipping costs are shown at checkout before you pay for your order.
How can I stay informed about discounts?
Sign up for our newsletter to receive updates and offers. The terms are shown with each promotion.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will check whether your order can still be changed or cancelled.
Shipping and delivery
Can I still change my delivery address?
Contact us as soon as possible. If the parcel has already been shipped, any changes depend on the carrier's options.
What should I do if my parcel is delayed?
Check the Track & Trace first. If there is no update or you are concerned about the condition of your order, send us your order number.
My product is damaged or leaking. What now?
Keep the product and packaging and send us clear photos with your order number. We will look into what happened and what solution is possible.